FREQUENTLY ASKED QUESTIONS
COMPANY QUESTIONS
  • What does Kajeet mean?
Kajeet is, appropriately enough, an anagram of the first letters of the names of the company founders’ children. For all of us who work at Kajeet, the name is a constant reminder that every day, in everything we do, we respect our customers as if they were our own kids. Plus, we just like the sound of it.
  • Who was Kajeet started by? Why was it started?
Daniel Neal, Matt Baker and Ben Weintraub started Kajeet. Find out about their backgrounds and interests over here. Kajeet was started because we live in a technological world – there’s no escaping it! From the Internet to digital cable television and DVRs to videogames to MP3 players to all kinds of hand-held devices, technology is everywhere and getting more pervasive every day. We believe technology companies need to respect kids’ desires for the coolest gadgets, but also respect their parents’ needs to sensibly chaperone their children’s technology adoption. Today, and in the years to come, that’s exactly where Kajeet wants to be: facilitating the mutual respect kids and parents have for technology and each other as cell phones continue to be an essential tool for helping families navigate their world. We believe that responsible use of technology can enhance kids’ lives, helping them to navigate their world in a way that offers upward mobility, freedom and connection. Want to dig deeper into these sorts of ideas and issues? Check out some of the articles in our press room.
  • Why does Kajeet have two divisions?
We believe kids are smart. We want them to be empowered, safe and agile with technology. This is why Kajeet has designed two separate divisions to cater to the needs of these children. Kajeet for Education provides an affordable, safe, scalable solution to bringing Internet-capable mobile devices to students everywhere. Kajeet’s phones for kids come with prepaid cell phone plans with the option of adding on various parental controls. 
  • What is your policy on children’s security and privacy?
We can’t stress enough how seriously we take the issues of privacy and security of personal information of adults and kids alike. Our complete privacy policy is available here.
  • I'm concerned about providing my personal information online. Is it secure?
Nobody takes the security of your personal information more seriously than you, but at Kajeet we’re a very close second. We recognize that when you provide us with your personal information, you’re doing more than conducting business with us – you’re placing the security of your information in our hands. That’s a level of trust we don’t take for granted, which is why we’ve engineered robust security measures to protect that information, including 128-bit Secure Socket Layer (SSL) encryption by Verisign to secure the privacy data on our Web servers, firewall and intrusion detection systems designed to provide 24/7 protection of your personal information and password protection of all Kajeet systems containing sensitive information.
EDUCATION BROADBAND QUESTIONS
  • What is Education Broadband?
Kajeet works with schools and districts across the nation to provide safe, filtered, and affordable mobile broadband service that connects economically disadvantaged students to the online content required to complete homework and out-of-class assignments.

Education Broadband is blazing fast, mobile connectivity used exclusively for education purposes only. The service is designed to block inappropriate content and minimize non-educational activities that consume bandwidth, distracts students from completing school work, and drives up costs for the entire system.

We are driven to making this solution affordable so we can connect as many students as possible within limited school and district budgets.
  • How long has Kajeet been in the business of serving the K-12 education market?
Founded in 2003 as the nation’s premiere mobile cell phone service for kids, Kajeet has been serving the K-12 education market since 2012. We partner with schools and districts across the nation to help them bridge the digital divide and provide online access to those students without Internet connectivity outside the classroom.
  • Who are your current clients?
More than 75 schools and districts across the nation have implemented the Kajeet solution, and that number continues to grow every week. Take a look at a few of the schools and districts that are successfully bridging the digital divide by clicking here.
  • What is the Kajeet SmartSpot® device?
The Kajeet SmartSpot is a portable, 4G LTE MiFi hotspot each student can take home to complete required assignments and homework. It supports the latest, most advanced security and it is compatible with all industry-standard Wi-Fi capable devices across all operating systems. The SmartSpot has a long battery life, providing up to 10 hours of use on a single charge. Each Kajeet SmartSpot comes fully kitted and activated, with a custom, padded carrying case; charger; and instruction manual.
  • Who uses the Kajeet SmartSpot® device?
Within every school district, there are economically disadvantaged students who lack access to broadband Internet when they leave school. The Kajeet SmartSpot gives students access to online resources anytime, anywhere! The portable Wi-Fi hotspot extends the classroom by providing safe, filtered broadband access for homework assignments, class assignments, educational tools, online reference materials, and interactive tutorials.
  • What if I already have a device compatible with the Verizon or Sprint network?
We do allow schools and districts to bring their own devices (BYOD) as long as the device (hotspot, chromebook, tablet, laptop, etc.) is "private network certified" by either Verizon or Sprint. In these cases, we charge a one-time device activation fee and there is no need for purchase of a Kajeet SmartSpot; the Sentinel portal will work with your device. Please contact your Kajeet Regional Director or Education Program Manager to see if your device is private network certified.

  • Who pays for the Kajeet Education Broadband, the family or the school/district?
Kajeet Education Broadband is purchased by the school or district and provided to students who need broadband connectivity outside of school.

At this time, Kajeet Education Broadband is not available for purchase by individuals or families. We encourage concerned or interested parents to contact their School Principal or District Technology Department and inquire about Kajeet Education Broadband.
  • How can I receive a free demo of Kajeet Education Broadband?
if you are an educator or administrator and interested in receiving a free demo of the Kajeet SmartSpot®, please give us a call at 1-866-246-7366 or email us at sales@kajeet.net or you can fill out the form here. One of our Education Consultants will contact you soon. 
  • How can I check the data usage linked to my account?
You can check the data usage linked to your account through your Sentinel® account, which provides detailed views into real-time usage totals for your program's device, destinations & managing student limits for bandwidth. With Sentinel, you can also run or schedule reports that allow you to view data usage totals and web traffic activity for your devices.
  • What is Sentinel®?
The easy-to-use, cloud-based Sentinel administrative portal allows you to manage your students’ access to specific content and websites; device data consumption limits; time-control policies; and much more!

Sentinel works in real-time to manage student traffic without customer-premise equipment (CPE). The Sentinel engine analyzes and categorizes millions of new URL’s every day and the categories include protocols used such as streaming media, P2P traffic, FTP, SSL/TLS, IMAP/POP3, etc. The system allows time-based filtering to differentiate policies at school, home or bedtime. The White & Black lists in Sentinel set rules on specific destinations and can include exceptions to broader policies.
  • How does the device filtering system work?
Filtering does not occur on the device itself. Instead, the traffic is filtered over the network via our our innovative Sentinel® cloud portal. Sentinel provides customizable and filtered Internet access to keep students focused on school work and provide educational connectivity. Our CIPA-compliant, education-only filtering allows schools and districts to fully customize and filter websites that students can - or cannot – visit, as well as, set times of day or night appropriate for student use and manage access hours. 
PRICING
  • How much does it cost?
Our team here at Kajeet wants to make sure that each student has an equal opportunity for academic success. We are willing to work with your district to make sure that we can accommodate your budget. Depending on your needs, we can provide your students connectivity between $10-$30 dollars, per month – significantly below other non-filtered alternatives!
  • How long are the contracts? Do they automatically renew?
Typically, our contracts correspond to the school year, but we do provide personalize terms where needed. Contracts do not automatically renew; you will be contacted by your Regional Director, prior to your expiration date, to discuss your contract renewal. For questions related to contracts, please contact us. We can help get you set up with a contract that’s just right for you.
  • How can I get funding from my school district for the Kajeet solution? Is this eligible for ERATE? Title 1?
Our partner districts use many different funding resources for Education Broadband - everything from district money and grants, to donations and federal funding. Currently, Education Broadband is not eligible for ERATE; however, there are many other federal funding options like Title I or Title III that will help support this need. Read more here.
  • If I am on the Kajeet CHOICE Plan, can I upgrade to the Kajeet MANAGED Plan? What are the costs associated with the upgrade?
Yes, we can work with you if you would like to change plans. Please contact your Kajeet Education Program Manager or Regional Director for more details.
WIRELESS NETWORKS
  • Who are your service providers?
Kajeet’s offers mobile Education Broadband service on your choice of the Sprint® or Verizon® wireless networks - the nation’s premiere wireless carriers. Kajeet customers do not need to have an existing, nor open a new account, with Sprint or Verizon. Kajeet serves as a mobile data provider.
  • Is my school or district covered by the Kajeet provider network?
You can easily check to see if your school or district is covered by the Kajeet network by accessing the Sprint coverage map here or the Verizon coverage map here.
  • Are there any overage charges?
With Kajeet, you never have to worry about surprise bills, wasted data, or overage charges! Under the Kajeet CHOICE Plan , you purchase your mobile data in a bundled pool for the duration of your program. That data can be shared across all devices in your program, the unused data rolls-over each month, and NEVER EXPIRES.  The service will stop once the data that you have already paid for has been used, hence, protecting you from any possible overage charges. You can easily purchase additional data (and SmartSpots) at anytime during your program. Under the Kajeet MANAGED Plan, you purchase your data based on the number of devices activated and the number of months required for coverage. Each device is utilized by one student and you will not be limited to the CIPA-compliant, education-only content your student needs to complete required assignments. Your prepaid monthly fee per device is locked in for the life of the contract.
  • Does Kajeet allow for roaming?
Kajeet Education Broadband does not allow for roaming. Our service is only available on our network provider towers. Districts on, or near, the Canadian or Mexican borders do not have to worry about Kajeet Education Broadband service roaming on the network carriers in those countries.
  • Will one device work on both the Sprint® and Verizon® wireless networks?
Verizon and Sprint each have their own specific Kajeet SmartSpot devices. You will need to contact your Kajeet Education Consultant to find out which 4G LTE network offers the best coverage and speed for you.
SOLUTION CHOICES
  • What is the difference between the 1:1 program and BYOD program?
1:1 programs are being deployed in districts both big and small as technology is integrated into the classroom to meet the growing demand for interactive learning. In a 1:1 program, students are issued a device from their school. Students are issued a Kajeet SmartSpot device as simply as they are issued a textbook or other educational equipment. The devices can range anywhere from an iPad and Netbook to Chromebook or laptop, etc.

BYOD is short for Bring Your Own Device. In the education technology world, BYOD is a widely-adopted phrase that refers to students who bring their own computing devices to school – such as smart phones, laptops, iPads and tablets –to use and connect on the school’s secured network. Many schools have deployed “Wi‐Fi only” devices including iPads, iPod Touches, Android Tablets, Netbooks, Laptops and even specialized devices for students with special needs. Kajeet Education Broadband allows schools and districts to realize the full potential of both 1:1 and BYOD initiatives. 
  • Is the Kajeet solution available for school buses?
Yes, Education Broadband is available for your school bus connectivity program.
TROUBLESHOOTING & TECHNICAL QUESTIONS
  • If I have a problem with one of my devices not working correctly, who do I call?
Our Kajeet Customer Care Team is available to help with any questions you might have during the following times: Monday - Friday, 9AM - 10PM EST, Saturday 9AM - 6PM EST, closed Sundays. Just call 1-866-246-7366. The call is free and our Customer Care people are always willing to help.
  • What if I don’t like the Kajeet solution? Can I get my money back?
If you are not satisfied with the Kajeet solution, we will work with you to amend the situation, however possible. If you have any further questions or comments, please contact our Customer Care Team at 1-866-4KAJEET for more details.
  • Does Kajeet integrate with an existing MS Active Directory infrastructure?
No, we do not currently integrate directly with Active Directory. We do not store any student identifiable information with data we collect.
  • What are the SmartSpot authentication methods?

We do not have device specific authentication in place. A student connects to the SmartSpot’s Wi-Fi network using the SmartSpot's Wi-Fi password and then is free to browse the internet. There is no authentication the student must go through before being connected to the internet. Filter groups are assigned to devices not users of those devices.

  • Do we use SSL decryption in our filtering?

No, we do not break student’s encrypted data sessions. We do not examine or filter the content of a student’s data transmissions with a site.  That site may be allowed or blocked, depending on the site’s categorization.  A customer could also choose to block all SSL (though we wouldn’t advise that). We do not see the entire URL with SSL-encrypted traffic. For example, On Google or YouTube we force non-SSL and we therefore see the search queries and can apply our education-only filters.