Kajeet applies its own policies for the safety and security of the data of users of the Kajeet service.
Here are some other important things you should know:
Please note. When we say "you" or "our customers" in this document, we're talking about both you as a user of our website or services (including any role you may have as a parent or legal guardian) as well as any minor who uses Kajeet’s websites or service with your permission.
For customers who subscribe to our voice telephone services, this policy also applies to our use of what our industry calls "Customer Proprietary Network Information" (CPNI). CPNI includes the length of calls, the phone numbers that customers call and similar information. CPNI does not include personally identifiable information, such as name, telephone number and e-mail address.
This policy does not apply to the practices of companies that Kajeet does not own or control, or to people Kajeet does not employ or manage. However, when Kajeet uses companies, agents, contractors or other third parties to perform services on its behalf, Kajeet requires that they protect CPNI and personally identifiable information consistent with this policy.
We collect information that helps Kajeet provide services to our customers. These include services from third-party software developers and publishers and service providers with whom we have partnered. We may also use this information to protect customers, employees and property against fraud, theft or abuse, to conduct surveys and to maintain good customer relations. The information we collect helps us improve and keep you informed of new services and products.
Kajeet collects personally identifiable information and CPNI when customers register with Kajeet, when customers use Kajeet products or services, when customers visit Kajeet Web pages or the Web pages of certain Kajeet partners and when customers choose to enter promotions or sweepstakes or participate in a survey. Kajeet collects the following important information:
Customers may also provide information in response to surveys conducted by Kajeet either online or offline. If this information is connected directly to your personally identifiable information, it is personally identifiable information under this policy. In addition, customers may provide Kajeet with personal information when they interact with us. For example, customers may provide such information when requesting or using Kajeet customer service.
In order to better personalize your service and to provide you offers tailored to your needs, Kajeet also collects information about customer transactions with us and with some of our business partners.
Kajeet devices may have the ability to collect and store GPS location data, include time-stamped GPS data capable of identifying the location of the device at various times. You understand that this data may be disclosed to the account holder for the device (e.g., a parent desiring to find the location of a child’s Kajeet mobile device, or an employer ascertaining the location of a mobile device issued to an employee). Other than to account holders as described above, Kajeet does not provide GPS location collected by Kajeet devices to third parties.
Kajeet may also use personal information to make offers for customized services, promotions and content offerings. For example, we may:
If you are an adult parent or legal guardian who has created a sub-account for a minor, during the registration process the adult will be provided the opportunity to opt in so that the minor may receive offers for such customized content. You can also opt out from receiving these messages by logging into your account and changing your preferences accordingly. Kajeet will not contact children under 13 about special offers or for marketing purposes without consent from the child’s parent or legal guardian. Customers will not be charged by Kajeet for receiving these messages if we send them to a mobile device.
Kajeet also uses and processes customer data to better understand our customers through the analysis of aggregate data related to those customers and their use of the Kajeet service.
We will transfer information about our customers if Kajeet is acquired by or merged with another company.
You may also want to take advantage of services and products offered by other companies through our wireless services, such as third-party network-aware applications or Web sites accessed through Kajeet Mobile Web. In those cases, you will be providing information to those companies directly, and information about you received by those third parties will be governed by their privacy policies, not this policy.
If you have registered an account with us, you may view, update and request deletion of personally identifying information that we have collected by logging into your account within our website and using the online tools we provide.
If you are an adult parent or legal guardian who has created as sub-account on behalf of a minor, you may likewise view, update, and request deletion of information about the minor by using those online tools that are accessible by logging into your account.
You may also change your preference settings related to our collection of information by using those same online tools, or you may contact us directly by clicking here.
Please note that any information that we have obtained may remain in permanent archives or in backup storage for some period of time after a deletion request. This may be the case even though we will not use such information. Further, we retain call and other records consistent with legal requirements.
This section identifies how Kajeet and third parties use Web technologies such as cookies and Web beacons, and identifies how your IP address may be seen or used as you use the Kajeet service. These technologies are generally used to improve or personalize a service in some way so that it is easier to use.
Cookies are small text files placed on a computer's hard drive by a Web site when a customer visits that site. Cookies are used within the Kajeet service as follows:
Kajeet may also place Web beacons on its site in conjunction with cookies to monitor how visitors are navigating and/or interacting with the site. A Web beacon is a small, sometimes transparent graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the user visiting the Web site or sending or responding to the e-mail. Web beacons are used within the Kajeet service as follows:
IP addresses are used in the Kajeet service as follows:
Kajeet exercises reasonable efforts to ensure the confidentiality of CPNI. Kajeet may use customer CPNI to market additional communications and data products and services similar to the types currently purchased from us. For example, subject to your permission, Kajeet may market:
Again subject to your permission, Kajeet may contact you to market additional products and services we and our partners sell.
Kajeet also discloses customer CPNI as required by law (see "Information Sharing and Disclosure" above). And, to provide service, we may use and disclose CPNI to our agents and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes of providing service or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and will require the third party to implement safeguards to protect the confidentiality of the CPNI.
Kajeet works to safeguard your personally identifiable information. Kajeet limits access to personally identifiable information about our customers to personnel who we believe reasonably need to use that information to provide products or services to our customers or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about our customers.We use technologies to safeguard personal information including:
As with any Web site, the security of information also depends on the safe computing practices of its customers. We strongly recommend that all Kajeet customers:
Kajeet may update this policy from time to time if our practices change or if changes in the law require us to do so. We will notify customers about significant changes in the policy by sending a notice to the primary e-mail address specified in the Kajeet account or by placing a prominent notice on our site. By continuing to utilize our websites and/or services, you are agreeing that we may use and disclose information in accordance with those updates policies, including information we have previously collected. If you do not consent to those updated policies, you must cease use or our websites and/or services and must promptly notify us or, as appropriate, update your information preferences by logging in to your online account and using the tools we provide.
If you have questions or suggestions about this policy, you can contact us at:
7901 Jones Branch Drive, Suite 350
McLean VA 22102