MCLEAN, Va. — August 4, 2022 — Kajeet®, a leading provider of wireless connectivity, software and hardware solutions that deliver safe, reliable, and controlled internet access to nearly 3,000 businesses, schools and districts, government entities, and IoT providers, today released the results of a new “State of Internet Connectivity and the Digital Divide in the U.S.” survey. The results of this national survey, conducted by OnePoll and commissioned by Kajeet, reveal Americans overwhelmingly believe that high-speed internet access is a basic necessity. Additionally, this need for connectivity is not new, as nearly 75% of respondents believed high-speed internet was important even before the pandemic began more than two years ago. The survey also finds that 64% of U.S. adults are worried about their ability to pay for a high-speed internet connection at home.

The digital divide – the gap between people who have access to modern information and communications technology and those who do not – is a major issue. Access to the internet has become a necessity in almost all aspects of life today, including education, healthcare, remote work, etc. According to the Federal Communications Commission (FCC), however, an estimated 14.5 million Americans lack home broadband access. For these 14.5 million people, not having access to the internet is a disadvantage.

High-Speed Internet is a Necessity, Not a Luxury

In the survey, 7 in 10 respondents (70%) said they agree with the statement “high-speed internet is a basic necessity,” with 37% saying they “strongly agree” and 33% saying they “somewhat agree.” Only 11% said they “somewhat disagree” or “strongly disagree.” When asked if they agree with the statement that governments (local, state, federal) should provide free high-speed internet connectivity to all Americans, 43% said they “strongly agree,” 29% said they “somewhat agree,” and 13% said they either “somewhat disagree” or “strongly disagree.”

Student Access to High-Speed Internet Was Critical Before the Pandemic

When the COVID-19 pandemic shut down the world in 2020, the digital divide and the critical need for high-speed internet connectivity, especially for learning, became much clearer to many people. But this need existed well before the national health crisis. When asked how important or unimportant respondents felt that at-home, high-speed internet access was for K-12 students’ learning before the pandemic, an overwhelming majority (70%) of respondents said it was important. When asked the same question about the importance of high-speed internet connectivity for learning post-pandemic, the same number of respondents (70%) said it was important.

Yes, I Need It, but Can I Afford It?

While a majority of Americans (70%) said they believe high-speed internet is a basic necessity, more than 6 in 10 (64%) said they are worried about their ability to pay for a high-speed internet connection at home. When asked how worried they were, 27% said “very worried,” 37% said “somewhat worried.” When asked what three activities would pose the greatest struggle if they were to lose high-speed internet at home, 42% said business/work, 38% said healthcare, 35% said accessing smart home devices and systems and 35% said schoolwork.

Parents With School-Aged Children Are Frustrated

  • Schools Can Help: When parents with school-aged children were asked what they felt their children’s school could have provided to make online/distance learning more accessible, 61% said “high-speed internet,” 46% answered “technical support for necessary devices,” and 44% said “devices such as tablets or laptops.”
  • Schoolwork Doesn’t End at School: When asked about which activities at home require high-speed internet access, 42% of parents with school-aged children stated schoolwork for themselves or their children. More than half (52%) said that business/work also required a high-speed connection.
  • Remote Learning is Not Always Possible from Home: When asked all of the reasons Americans, or someone in their household, have had to leave home to access high-speed internet, 49% said “to complete homework,” and 44% said, “to attend online classes.”
  • Degrees of Separation: Almost half of U.S. adults surveyed (41%) have either struggled themselves to access internet connectivity for learning in the last year or know someone who has.
  • Need for Access to Better Technology to Support Online Learning: Nearly a quarter of parents with school-aged children (24%) said their children’s schools have not provided adequate technology to support online/distance learning over the past year.
  • Online Learning is Here to Stay: When asked which type of learning model they prefer for their children going forward post-pandemic, almost half of parents with school-aged children (44%) stated a preference for a hybrid model (mix of both in-person and virtual), less than one-third (32%) prefer 100% in-person, and 11% said they prefer fully virtual learning.

Other key findings include:

  • Internet Access Everywhere is Important: Almost three-quarters (72%) of U.S. adults believe it is important to have an internet connection they can take with them and use outside their home, such as a Wi-Fi hotspot, a Wi-Fi device, internet-embedded devices, etc.
  • Remaining Connected is Essential: When asked about the importance of having high-speed internet access at home, 65% said they found at-home connectivity is important, which includes one-third (37%) saying “very important.”
  • Speed and Quality Problems are Common: When asked how often respondents have experienced speed or quality problems with their high-speed internet connection at home during the past year, Americans are experiencing frustrations: 20% said “always;” 21% said “often;” 26% said “sometimes;” 10% said “rarely;” and only 3% said “never.”
  • Home is Not Always Where High-Speed Internet Is: Over the last year, nearly three-quarters of adults (73%) said they had to leave home at some point to access high-speed internet.

“The results of this national survey highlight the widely-held belief among Americans that everyone needs to be connected to the Internet. The data clearly show that as the world opens after the pandemic, the need for reliable connectivity is necessary, and makes our society and economy more vibrant and resilient,” said Daniel J.W. Neal, chairman, CEO and co-founder of Kajeet. “The survey provides key insights into the types of activities outside of education that require connectivity, such as access to a wide range of healthcare and employment opportunities. With many Americans concerned about how they will pay for this necessary connection, it is essential that more steps are taken to ensure affordable and robust Internet connectivity.”

To view the full survey results, download Kajeet’s ebook, “State of Internet Connectivity and the Digital Divide in the U.S.” at: https://get.kajeet.net/state-of-internet-2022

Survey Methodology

Commissioned by Kajeet, the 2022 “State of Internet Connectivity and the Digital Divide in the U.S.” survey was conducted by OnePoll, a marketing research company specializing in online quantitative research and polling, between February 24-25, 2022. Feedback was obtained from 1,000 US adults and 500 US adults with school-aged children.

About Kajeet

Kajeet provides optimized IoT connectivity, software and hardware products that deliver safe, reliable, and controlled internet connectivity to nearly 3,000 businesses, schools and districts, state and local governments, and IoT solution providers. Kajeet’s Private Network solutions simplify private wireless to allow customers to design, install and manage their own private wireless networks.

Kajeet is the only managed IoT connectivity services provider in the industry to offer Sentinel®, a scalable IoT management platform that includes visibility into real-time data usage, policy control management, custom content filters for added security and multi-network flexibility.

Kajeet is available for hybrid and multi-network access across all major North American wireless networks, globally with coverage in 173 countries, and on multiple licensed and unlicensed networks. Kajeet holds 41 U.S. patents in mobile technologies. To learn more, visit kajeet.com and follow us on Twitter at @Kajeet.

Analyst and Media Contact:  

Jodie Booras 

Gabriel Marketing Group (for Kajeet) 

Phone: 619-564-9306 

Email: [email protected] 


Linda Jennings 

Director of Corporate Communications, Kajeet 

Phone 248-521-3606 

Email: [email protected]