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WE ARE KAJEET

The education movement we are shaping does not spring forth from individuals. It takes an entire team of dedicated, smart, and caring professionals to create something this big. Together, we work hard and have fun. We brainstorm and laugh. We are professionals at impromptu brainstorming, “what if’s”, “a-ha’s” and “we can do this better.” Oh, and we have a really, really good time doing what we do.

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THE KAJEET DIFFERENCE

Champions of our Mission. At Kajeet, we are changing the lives of economically disadvantaged students every day. Our Education Broadband™ service is leveling the digital playing field and giving hope to those children without Internet connectivity outside of school. We’re helping these deserving kids get a leg up on their future, we help improve their grades and increase graduation rates. It feels really good to do good.

Cutting edge (that’s not a cliché). We are developing and bringing really cool technology to the market. There’s no greater satisfaction than having a prospective client say “this is really slick stuff… I had no idea this type of thing even existed.” Integrity and honesty matter here, These principals are at the core of all we do.

We hire perpetual entrepreneurs. Every Kajeeter is creative. We think big. We execute precisely. We all take full responsibility. We take risks. We rejoice in our successes. We learn from our mistakes. We entrust our future in each other.

Embrace our fluid, exciting culture. Things move pretty fast around here. We are always at least one step ahead of the market, one step ahead of the competition. Our closeness to our customers is what makes this possible. Every day is a challenge – every day is exhilarating. If something is not working, we don’t simply work harder at it; we change until it works. Hang on, because it’s a fun ride.

YES, WE HAVE PRETTY GOOD BENEFITS
  • World-class health care
  • 401K
  • Always munchies and food
  • Culture of Learning
  • Culture of Laughing
  • Personal Time Off & Holiday
  • Team Building and Happy Hours
  • Did we mention the food?
CURRENT OPENINGS

Apply today and change the world of our nation’s economically disadvantaged students! Send an email to HR@kajeet.com and include:

  • Job title and Code in subject line
  • Cover letter (tell us how you can add value)
  • Attach your resume

Kajeet, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.

 
The Inside Sales Representative (Code: ISR)

The Inside Sales Representative (job code: ISR) is an individual who has proven inside sales experience -- fielding inbound telephone sales inquires; inbound website & email inquiries, website chat sessions; and providing Tier 1 customer support. This seasoned inside sales professional will have demonstrated success in qualifying inbound leads and inquiries by utilizing proper probing questioning techniques and satisfying inquirer questions. The ISR will also be responsible for making outbound sales calls to generate leads for the direct sales team.

The ideal candidate must be an effective communicator who can take a proactive, consultative approach in responding to the inbound inquiries of clients & prospects and generating qualified leads by making outbound contact (email and phone calls) to prospects. The ISR will be expected to consistently meet and exceed customer satisfaction and lead qualification measures. This position will report to the Inside Sales Manager and work closely with outside sales, account management, operations, product development, and marketing staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Inbound Telephone Sales

  • Receive inbound telephone sales and inquiries calls following company sales & lead qualification procedures.
  • Provide caller with requested assistance and/or information.
  • Record contact information in company CRM.
  • Upon qualification, assign lead to appropriate Regional Sales Director (RSD).


Outbound Telephone Sales

  • Make outbound telephone calls following company sales script and procedures.
  • Qualify prospects, provide information about Kajeet and our services.
  • Record contact information in company CRM.
  • Upon qualification, assign lead to appropriate Regional Sales Director (RSD).


Marketing Leads

  • Manage inbound sales lead pipeline. Ensure appropriate lead information is complete.
  • Perform required research about the prospect’s organization and digital learning goals prior to contact with lead. Contact with lead will reference findings from this research.
  • Make initial contact with within sales protocol timeframes.
  • Work with lead to qualify (e.g. need, budget, timeframe, decision makers, etc.)
  • Provide inquiry with requested information.
  • Upon qualification, provide RSD with background and perform soft transfer to RSD.
  • Process unqualified leads for marketing nurture programs.


Indirect Channel & Partner Leads

  • Contact channel partner to qualify lead and attain additional background information.
  • Process lead in Partner CRM system and Kajeet CRM system.
  • Maintain updated stage information in Partner CRM system.
  • Field progress update calls from channel partners and provide updates on related leads.


Other Responsibilities

  • Provide consistent and customer-centric Tier 1 service and support.
  • Effectively utilize and update information within CRM tool (Salesforce™). Maintain clean lead, contact, and activity records to ensure accurate reporting.
  • Work collaboratively with internal staff to identify client and prospect needs and provide information regarding appropriate solutions.
  • Cooperate with fellow sales team members by lending support when appropriate.
  • Conduct research about inbound leads.
  • Participate in sales training and process improvement forums.
  • Adhere to sales processes and protocols to ensure consistency.


Knowledge, Skills, and Experience Required:

  • 8+ years of inbound and outbound telephone sales experience in a technical and service-oriented business preferred.
  • Bachelor’s degree or equivalent experience required.
  • Excellent interpersonal skills combined with demonstrated experience in sales and account management and the ability to present solutions to client needs.
  • A high-level of drive, discipline, creativity and motivation.
  • Excellent presentation and written communication skills.
  • An ability to work in a fast-paced, change-oriented team environment.
  • Strong organizational, planning, analytical, negotiation, and decision-making skills
  • Capable of juggling multiple tasks and meeting tight deadlines with an emphasis on attention to detail
  • Excellent computer skills (including CRM systems, MS Word, MS Excel, MS PowerPoint and MS Outlook)


Kajeet, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.

Interested individuals should contact: Rafael Suarez via email: rsuarez@kajeet.com

 

Account Manager (Code: AM)

The Account Manager is an individual who has proven account management experience in the K-12 education and/or telecommunications industry. This seasoned sales/account management professional will have demonstrated success in managing small and large client accounts; providing superior client service; cultivating strong personal relationships; and renewing and growing client accounts.

The ideal candidate must be an effective strategist and communicator who can take a proactive, consultative approach in developing trusted advisor status, managing relationships, and responding to the needs of clients. The Account Manager will be expected to consistently meet and exceed growth and retention rate quotas. This position will report to the Director of Account Management and work closely with sales, operations, and marketing staff.

Principal Duties and Responsibilities:

  • Cultivate relationships with clients through a consultative approach.
  • Initiate, respond to, and follow up on client inquiries by telephone and/or email.
  • Identify new sales opportunities and work with the regional sales director to retain and grow clients.
  • Establish and maintain close, on-going personal contact with key strategic contacts within existing clients. Provide consistent and customer-centric service and support.
  • Effectively utilize and update information within CRM tool.
  • Work collaboratively with internal staff to identify client needs and develop and implement appropriate solutions and deliverables.
  • Conduct research and closely monitor intelligence about clients and upcoming contracts and procurements.
  • Participate in sales training and process improvement forums.
  • Adhere to sales processes and protocols to ensure consistency.
  • Serve as day-to-day contact on assigned current client accounts.
  • Monitor and assist operations team delivery in assigned strategic clients to identify follow-on sales opportunities.

Knowledge, Skills, and Experience Required

  • Phone-based sales and account management experience.
  • 4+ years of strategic sales experience in a technical and service-oriented business.
  • Bachelor’s degree or equivalent experience required.
  • Excellent interpersonal skills combined with demonstrated experience in sales and account management and the ability to present solutions to client needs.
  • A high-level of drive, discipline, creativity and motivation.
  • Excellent presentation and written communication skills.
  • An ability to work in a fast-paced, change-oriented team environment.
  • Strong organizational, planning, analytical, negotiation, and decision-making skills
  • Capable of juggling multiple tasks and meeting tight deadlines
  • Excellent computer skills (including CRM systems, MS Word, MS Excel, MS PowerPoint and MS Outlook)

 

Kajeet, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.

Interested individuals should contact: Charles Askew via email: caskew@kajeet.com

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