KAJEET CONCIERGE

Deploy your IoT initiative quickly, easily and successfully with Kajeet Concierge

IoT Support When, Where & How You Need It

Kajeet is your one-stop-shop for all your IoT needs. We can help you with everything from finding the right devices to getting them set up and operational. Our Kajeet Concierge service offers:

  • Device sourcing and procurement
  • Service provisioning and hardware configuration
  • Onboarding and implementation
  • Managed and professional services
  • Ongoing technical support

Kajeet Concierge

  • Customizable to deliver as much support as you need

  • Allows you to focus on your business while we take care of tech behind-the-scenes

  • Over two decades of experience has given us a wealth of knowledge to help ensure your success

  • Delivers dedicated account management support for the life of the customer’s engagement with Kajeet

A study by Cisco Systems stated that over 75% of IoT projects fail. That same report indicated 60% of respondents stressed that IoT initiatives often look good on paper but prove much more difficult than anyone expected. The top challenges across all stages of implementation include:

  • Time to completion

  • Limited internal expertise

  • Quality of data

  • Integration across teams

  • Budget overruns

You can trust that we’ll help you find the right devices for your business and get them set up to work seamlessly with your existing systems. We’ll help you with everything from installation to ongoing maintenance so you can focus on what you do best – running your business!

What’s In It For You

Device Sourcing & Procurement

  • Using our buying power and distributor relationships, we can get you better deals on equipment

  • Gain access to a wider range of equipment through our supplier network

  • Get it right the first time – we’ll evaluate your network & device choice and test devices to ensure everything works as expected

  • We offer SIM capabilities with an expanding list of networks, including all major US carriers and devices

  • Manufacturer-level customization, including packaging, firmware and other modifications before devices ship

Onboarding & Implementation Management

  • Customers are assigned a dedicated project manager to guide them through deployment

  • Sentinel platform training tailored to the specific features aligned with the customer’s account, including device management

  • Full forward and reverse logistics capabilities across multiple shipping options (includes clean and screen, warranty management, triage and return to circulation)

  • Concierge includes comprehensive SIM activation services (pre-delivery, post-delivery, self-service, Kajeet managed, custom firmware and network swap guarantee)

Managed & Professional Services

  • Kajeet Concierge offers comprehensive managed services where Kajeet owns and manages devices management profiles, OS and APP updates and security at the network, platform, and individual device level

  • Kajeet offers support for multiple OEM MDM platforms and through Kajeet Concierge can manage the activations, deactivations, and swaps of a customer’s device portfolio so the customer can increase operational efficiency and control costs

  • Our managed services offering extends to owning customer data balances and utilization, real-time management of content filtering as well as firewall settings

  • Our highly knowledgeable staff provides consultative services in the areas of:

    • Solution design planning
    • Assembly of project resources (equipment, applications, personnel, distribution, data/network operators, etc.)
    • Project management
    • Private network integrations
    • Integration with specialized networks (FirstNet, Verizon Priority Access, etc.)
  • All Kajeet Concierge customers receive dedicated account management that supports:

    • Customer onboarding/training
    • Deployment & adoption planning
    • Customer lifecycle management
    • Regular account reviews & communications
    • Customer Advisory Board (CAB)
    • User conferences
    • Custom reporting requests

Comprehensive Tiered Support & Customer Ticketing

  • Traffic and network monitoring through 24 x 7 x 365 live agent support in Kajeet’s state-of-the-art network operations center (NOC), delivering proactive network and service analytics and reporting

  • Comprehensive customer support portal with multiple options to interact with the support team including chat support, a comprehensive, searchable, and predictive Knowledge Base including product updates via posted release notes

  • Multi-tiered support including services for technical staff, end users and other interested parties

  • Kajeet Concierge employs industry leading support SLAs to ensure our customers get the help they need when they need it to be successful

Service Provisioning & Hardware Configuration

  • Comprehensive device preparation for deployment – Customers can rely on Kajeet to configure, test, activate and customize customer equipment

  • Kajeet will customize packaging and kitting of customer, Kajeet and manufacturing material per customer’s requirements

  • Kajeet Concierge includes customized device configuration which provides for local configuration or cloud MDM configuration

  • Sentinel account creation is also included including defining the filtering templates, setting initial data limits, and defining customer hierarchy

Getting started is simple.